Return & Refund Policy

We want you to be completely satisfied with every 7Daze purchase. You may request a return under the following conditions:

• The return request is raised within 7 days of the date of delivery.
• The product is unused, unopened, and in its original sealed packaging with all seals and labels intact.
• The product has not been tampered with or used, in keeping with hygiene and safety standards applicable to skincare and cosmetic products.
• The original invoice or proof of purchase is available.

The following items are generally not eligible for return, except where the product is damaged, defective, incorrect, or otherwise not as advertised or agreed:

• Skincare products that have been opened, used, or whose original seal has been broken.
• Products that show signs of misuse, tampering, or damage caused by the customer.
• Products purchased during clearance sales, special promotional events, or marked as non-returnable at the time of purchase.
• Free gifts, samples, or complimentary items included with an order.

If you receive a product that is damaged in transit or different from what you ordered, please contact us preferably within 72 hours of delivery. For any product defect discovered later, please contact us promptly after discovering the issue.

To help us resolve your concern quickly:

• Email us at hello@7daze.in with your order ID and details of the issue.

• Attach clear photographs of the product and packaging and, wherever possible, an unboxing video.

• Once the issue is verified, we will offer a replacement or refund, as applicable.

• For eligible returns arising from a damaged, defective or incorrect product, return shipping costs will be borne by 7Daze.

Once your returned item is received and inspected by our team, we will notify you of the approval or rejection of your refund request within 2 business days. Approved refunds will be processed as follows:

• Online Payments (Credit/Debit Card, Net Banking, UPI, Wallets): Refunds will be initiated to the original payment method within 7–10 business days from approval. Once initiated, the time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
  
• Cash on Delivery (COD) Orders: Refunds for COD orders will be processed via NEFT/IMPS transfer to the bank account provided by you. Please provide your bank account number, IFSC code, and account holder name when raising the refund request. COD refunds will be processed within 7–10 business days from approval.
  
• GST Refund: Approved refunds will include the applicable GST amount paid on the refunded product. Where applicable, a credit note will be issued in accordance with GST law.

We will notify you once your refund has been initiated.

You may cancel your order within 12 hours of placement, provided a dispatch confirmation has not yet been sent to you. To cancel an order, write to us immediately at hello@7daze.in with the subject line "Order Cancellation — [Order ID]". Once an order has been dispatched, it cannot be cancelled.

You may, however, initiate a return upon delivery as per the terms in Section 1.

We currently do not offer product exchanges. If you wish to try a different product or variant, please initiate a return as per this policy and place a fresh order on our website. This ensures the fastest turnaround for you.

• If the return is due to a damaged, defective, or incorrect product: 7Daze will arrange and bear the full cost of return pickup.
• For all other approved returns: the customer is responsible for return shipping costs. We recommend using a trackable shipping method and retaining the receipt until your refund is confirmed.

Please retain the original packaging and all accessories until your return or replacement is confirmed, as these may be required for the claim.

In the case of a bundle or multi-product order where only part of the order is being returned, the refund will be calculated on a pro-rata basis for the returned item(s) only, inclusive of the proportionate GST. Shipping charges, if any, are non-refundable unless the return is due to our error.

If you are not satisfied with the resolution provided by our customer support team, you may escalate your concern to:

Grievance Redressal Officer: Sukhmani Kaur
Email: hello@7daze.in
Phone: +91 96678 17961

Consumer grievances will be acknowledged within 48 hours of receipt and redressed within one month from the date of receipt, in accordance with applicable law.

If your concern remains unresolved, you may approach the National Consumer Helpline (NCH) at 1915 or 1800-11-4000, or use the National Consumer Helpline portal.

Nothing in this policy limits any rights or remedies available to consumers under applicable law.